Frequently Asked Questions
Your guide to glowing skin and seamless shopping with Sienna.
Are Sienna beauty products cruelty-free?
Yes, we are committed to ethical beauty. All Sienna products are 100% cruelty-free and never tested on animals.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping may take 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return gently used products for a full refund or exchange.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress.
Are your ingredients safe for sensitive skin?
Sienna products are formulated with dermatologically tested ingredients. However, we recommend performing a patch test on your inner arm before full application if you have highly sensitive skin.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.