Returns & Exchanges
At Sienna, we want you to be completely satisfied with your beauty experience. If a product isn't the right fit for your skin or style, we offer a seamless 30-day return policy for most items.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack the items in their original packaging, ensuring all safety seals are intact for hygiene-sensitive products.
Apply the Label
Download and print your prepaid shipping label from the portal, then securely attach it to the outside of your return parcel.
Receive Your Refund
Once our quality control team inspects your return at the warehouse, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing